Reply classification that leaves you only the replies worth answering
AI reads each reply, gives it one of nine labels and does what the label calls for. A yes or a no stops the sequence, an out-of-office pauses it. You read only the ones worth answering.
Set up free, no card. You pay when you start sending.
Every reply gets a label and an action
9labels, each with its own action
From Interested to Spam complaint, every label tells the sequence what to do.
1credit per reply
Bounces are caught by a rule first, for free.
1line of summary with the next step
Every label comes with how sure the AI is and what to do about the reply.
The nine labels, and what each one does
A label is a decision about the contact. This is the decision LeadTrain takes for each, and where the reply waits for you.
| Label | A reply like this | What LeadTrain does | Where it lands |
|---|---|---|---|
| Interested | Grundsätzlich interessant. Funktioniert das auch mit SAP Sales Cloud? | Stops the sequence | Needs reply |
| Other | ¿Los datos se quedan en servidores de EE. UU. o hay opción en Europa? | Leaves the sequence to you | Needs reply |
| Later | Not this quarter, we are mid-reorg. Try me again in January. | Pauses the sequence | Later |
| Not interested | Thanks, but we're happy with what we have. | Stops the sequence | Not interested |
| Wrong person | I'm not the right person for this. Priyanka runs RevOps here. | Stops the sequence | Auto, Wrong person |
| Out of office | Ich bin bis einschließlich 14. Oktober nicht im Büro. | Pauses the sequence | Auto, Out of office |
| Unsubscribe request | Bitte nehmen Sie mich aus dem Verteiler. | Unsubscribes and suppresses the address | Auto, Unsubscribes |
| Bounce | Delivery has failed to these recipients or groups. The email address you entered couldn't be found. | Marks the contact bounced | Auto, Bounces |
| Spam complaint | I never signed up for this. Reported as spam. | Stops and suppresses the address | Auto, Spam complaints |
What happens between a reply and your answer
By the time you open a reply, its label is on it and its action is done.
The reply is read
A rule catches bounce notices first, for free. Everything else goes to the AI, for 1 credit.
It gets a label, a score and a summary
One of nine labels, how sure the AI is, and a line on what the prospect wants with the next step.
The sequence follows the label
Stopped for a yes, a no or a wrong person, paused for later or out of office, suppressed for an unsubscribe or a complaint.
You can always overrule it
Press 1 to 6 or pick any label from the menu. The new label counts as certain, and its action follows.
Unsubscribes and complaints never get a second email
An unsubscribe request or a spam complaint puts the address on your suppression list, and no campaign in the workspace writes to it again.
Out-of-office is a pause
The contact stays in the campaign, paused, so you can pick them up when they are back.
A wrong person is a lead
Replies that name a colleague are filed under Wrong person, so you can write to the right one.
Bounces count
A hard bounce marks the contact bounced and counts toward the campaign's auto-pause at 5%.
Questions about reply classification
What are the nine labels?
Interested, Other, Later, Not interested, Wrong person, Out of office, Unsubscribe request, Bounce and Spam complaint.
What happens when the AI gets it wrong?
Change the label with keys 1 to 6 or from the menu. The new label counts as certain, and the sequence follows it.
What does it cost?
1 credit for each reply the AI labels. Bounce notices are caught by a rule first, for free.
Does an out-of-office end the sequence?
No. It pauses it, so the contact stays in the campaign. Resume them from the contact when they are back.
Where do meeting requests go?
They are labelled Interested and land in Needs reply, with questions, which get the label Other.
What happens to unsubscribes?
The address goes on the suppression list and no campaign in your workspace emails it again.
Read only the replies worth answering
Start a campaign and let the labels do the sorting. The interested replies wait for you at the top of the inbox.
Set up free, no card. You pay when you start sending.